FAQ

THE TILE ABOVE MY F/P GETS SO HOT I CANNOT TOUCH IT! IS THIS NORMAL?

 

  1. FIRE IS HOT!! PLEASE DO NOT ATTEMPT TO TOUCH HOT SURFACES. MOST DIRECT VENT GAS FIREPLACES ARE OVER 70% EFFICIENT AND PRODUCE ENOUGH HEAT FOR OVER 800 SQ. FT. THE TEMPERATURE DIRECTLY ABOVE THE FIREPLACE CAN BE UP TO 100 DEGREES ABOVE ROOM TEMPERATURE AND STILL BE SAFE! BY ADDING A BLOWER TO YOUR FIREPLACE YOU WILL DRAMATICALLY REDUCE TILE AND MANTLE TEMPERATURES.

 

HOW DO I CHANGE THE LOOK OF THE LOGS IN MY GAS FIREPLACE?

 

  1. IF YOU HAVE A TRUE GAS FIREPLACE OR GAS INSERT THERE IS PROBABLY NOTHING THAT CAN BE CHANGED. IN OTHER WORDS WHAT YOU SEE IS WHAT YOU GET! THESE UNITS ARE DESIGNED AND TESTED WITH THE LOGS THAT THEY COME WITH.
  2. IF YOU HAVE GAS LOGS FOR A WOOD BURNING FIREPLACE WITH SOOTY LOOKING LOGS, YOU CAN REARRANGE THESE LOGS AS YOU PLEASE. THE EXHAUST FROM THE FIRE GOES STRAIGHT UP AND OUT OF THE CHIMNEY. IT IS GENERALLY VERY EASY TO CHANGE THE LOGS IN THIS TYPE OF FIREPLACE.

 

WHAT IS THE DIFFERENCE BETWEEN GAS LOGS AND GAS FIREPLACES?
  1. GAS LOGS ARE PUT INTO A CONVERTED WOOD BURNING OPEN FIREPLACE; THESE ARE GENERALLY MADE STRICTLY FOR AMBIENCE AND NOT HEAT OUTPUT. THE FIRE IS USUALLY MORE PLEASING BECAUSE YOU ARE BURNING MORE GAS TO GET THE "REAL" LOOK. IF YOU ARE GETTING A LOT OF HEAT FROM A GAS LOG SET, CHANCES ARE YOU ARE ALSO GETTING SOME CARBON MONOXIDE OR SOOT INSIDE THE HOUSE.
  2. GAS FIREPLACES AND GAS INSERTS ARE DESIGNED MORE FOR HEAT OUTPUT AND EFFICIENCY ALTHOUGH THEY ARE BEGINNING TO GET BETTER LOOKING ALL THE TIME. THESE GENERALLY BURN LESS GAS BUT HAVE MORE HEAT OUTPUT BECAUSE OF THE DESIGN OF THE VENTING SYSTEM.
CAN GAS PRODUCTS BE CONVERTED TO BE USED WITH PROPANE?
  1. NORMALLY YES WITH A FEW EXCEPTIONS. VENTLESS FIREPLACES (ALSO KNOWN AS VENT-FREE OR ROOM VENTED) CAN NEVER BE CONVERTED EITHER FROM NATURAL GAS TO L.P. OR VISE VERSA. SOME MANUFACTURES REQUIRE THAT THE PRODUCT BE PURCHASED EITHER AS NATURAL OR L.P.
HOW DO I LIGHT MY PILOT LIGHT?
  1. ALL GAS APPLIANCES SHOULD HAVE A PERMANENT TAG OR STICKER ATTACHED TO THE AREA OF THE PILOT VALVE. BY FOLLOWING THESE DIRECTIONS STEP BY STEP YOU SHOULD BE ABLE TO LIGHT THE PILOT. PLEASE CONTACT US FOR MORE INFO IF YOU CANNOT FIND THE DIRECTIONS.
WHY DOES MY GAS FIREPLACE STINK?
  1. WHEN BURNING THE FIREPLACE FOR THE FIRST TIME EVER THERE ARE SEVERAL THINGS GOING ON. ONE IS THE PAINT ON THE FIREPLACE IS CURING THIS WILL USUALLY SMELL BAD FOR 3 COMPLETE HEATINGS. PLEASE FOLLOW MANUFACTURES RECOMMENDATIONS FOR THE FIRST FIRE. THE OTHER PART IS OILS USED IN MANUFACTURING ARE BURNING OFF AND MAY EVEN CAUSE A HAZE OR SMOKY ROOM. THIS IS NORMAL AND THE WINDOWS OF THE ROOM SHOULD BE OPENED TO CLEAR OUT ALL THE SMELLS.
  2. IF THE FIREPLACES IS ALREADY SEASONED AND IT IS THE FIRST TIME LIGHTING FOR THE SEASON, THERE IS PROBABLY SOME DUST ACCUMULATION ON THE FIREBOX AND THIS IS HEATING UP AND GIVING OFF A SMELL.
IS THERE ANY NORMAL MAINTENANCE THAT NEEDS TO BE DONE ON THE FIREPLACE?
  1. YES, THE GLASS GENERALLY WILL NEED TO BE CLEANED ONCE OR TWICE DURING A BURNING SEASON. ALSO IT IS HIGHLY RECOMMENDED THAT YOU HAVE YOUR FIREPLACE CHECKED ONCE A YEAR BY A CERTIFIED FACTORY TRAINED TECHNICIAN.
THERE IS SOOT ON THE SIDE OF MY HOUSE. IS THIS NORMAL FOR A DIRECT VENT?

A. THIS IS NOT NORMAL OR EXPECTABLE ALTHOUGH IT IS TOO COMMON FOR OUR LIKING. THE FIREPLACE IS NOT BURNING PROPERLY AND NEEDS ADJUSTED OR CLEANED. PLEASE CONTACT OUR SERVICE DEPARTMENT FOR ANNUAL MAINTENANCE.